Return Policy

At Moonward Products, we want you to be happy with your purchase. If you're not completely satisfied, you can return your order within our return period. Please read the details below carefully.

🔄 Return Period

You may return your order within 14 days of receiving it. Items must be in their original condition and, as much as possible, in the original packaging.

🧩 Important: Modular Product Assembly

Our products are made of individual blocks that click together to form the final design. While you're allowed to inspect and partially test the product:

Returns are only accepted if no more than 30% of the blocks have been assembled.

Assembling more than 30% goes beyond what is necessary to assess the product’s nature and functioning. In such cases, we reserve the right to:

• Apply a partial refund due to diminished value, or
• Decline the return entirely if the product is no longer in a resellable condition.

We recommend testing a small portion of the product before full assembly.

✉️ How to Request a Return

To initiate a return, please contact us within 14 days of receiving your order using our contact form.

Include the following in your message:

• Your full name
• Order number
• The item(s) you wish to return
• Reason for return

We’ll respond within 1–2 business days and provide you with a prepaid return label via email, along with return instructions.

💳 Refunds

Once we receive and inspect your returned item(s), we will issue your refund within 5–7 business days to your original payment method. You will be notified by email once your refund has been processed.